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Terms Conditions for Your F11 Bet Account

These are the rules that govern your F11 Bet account — from how you register with your mobile number to how bKash, Nagad and Rocket transactions are treated on your wallet.

Account RulesPayment TermsAccess EligibilityPolicy Updates

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CONTACT PATHS

Reach Us About These Terms

Got a question about a clause in these terms, or want to know how a specific rule applies to your account? Our support channels are built for quick answers, not long email chains. Reach out through live chat inside your account dashboard, drop a message on our listed contact channels, or ask directly about a bKash, Nagad or Rocket transaction that a rule affected. We keep the same team across mobile and desktop, so a conversation you start on your phone picks up right where you left it if you switch devices.

Live Chat Open live chat from your account dashboard on mobile or desktop and ask about a specific clause — the same conversation carries over if you switch devices mid-chat.

Account Email Send a written question about these terms through our listed contact address and reference your registered mobile number so we can pull up your account details quickly.

Payment Queries For a dispute tied to a bKash deposit, Nagad transfer or Rocket payment, contact us with the transaction reference so we can check it against the relevant clause.

How These Terms Apply To Your Account

F11 Bet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Our terms cover everything that happens between the moment you register a F11 Bet account and the moment you close it. That includes how you verify your mobile number, how you fund your wallet through bKash, Nagad or Rocket, how withdrawals are checked against the details

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you gave us, and what happens if a section of your account is flagged for review. Because access to real-money games and sports markets depends on your local law and eligible region, we ask you to confirm your location and age bracket honestly when you register
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— availability is not the same in every part of Bangladesh or beyond, and we reserve the right to restrict an account where local rules do not allow the activity you're trying to use. These terms also set out how disputes over a bKash deposit, a
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Nagad transfer or a Rocket payment get resolved, and how we treat a game round that was interrupted mid-play. We update this page when a payment rail changes its process, when a game studio changes a mechanic, or when local regulation shifts — the version live
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on this page is always the one that applies to your account, so it's worth a look each time you're not sure how a rule works. If a clause here ever conflicts with something a support agent tells you over chat, this written page is the
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one that governs your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING

How We Handle Your Account Data

Your account details, wallet history and verification documents are handled under the same terms you agree to when you register. We store what we need to confirm your identity, process a bKash, Nagad or Rocket transaction, and keep your login secure — nothing more than that. Cookies on this site help remember your session so you don't have to log in twice on the same device. If you want a copy of your data, a correction, or an account closed, our support channels can walk you through the request.

Data We Keep

We hold your registration details, wallet transaction history and any verification document you submit, only for as long as your account stays active or as these terms require.

Cookies & Sessions

Session cookies keep you logged in on the same device so switching from browser to app doesn't mean signing in again — you can clear them anytime from your browser settings.

Account Security

Your password and any OTP sent to your registered mobile number are your responsibility to keep private; report a suspicious login through support right away.

Request A Change

Ask us to update, export or close your account data by contacting support with your registered mobile number — we'll confirm the request against your account details first.

Terms & Conditions Questions We Get

Here are the questions we hear most often about how these terms work day to day, from payment disputes to account closures. If your question isn't answered below, our support channels can walk through the exact clause that applies to your situation.

This page holds the current version. We update it when a payment rail, game mechanic or local regulation changes, so the version live here is the one that applies to your account.

Yes — deposits and withdrawals through bKash, Nagad or Rocket fall under the same account terms as everything else, including how a disputed transaction gets reviewed and resolved.

Access depends on your local law and eligible region. We ask you to confirm your location honestly at registration, and some account activity may be restricted outside supported areas.

We post the update on this page and it applies from that point on. Checking back here before a large transaction or a dispute is the simplest way to stay current.

Contact support with your registered mobile number and we'll confirm your identity before making the change — a data export, correction or closure follows the same request path.

Our support team reviews the relevant clause against your account and transaction history first; unresolved cases follow the escalation path described in these terms.

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